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Based on the Reading, answer the following questions, with explanations (do not simply name concepts and move on):

1) Among the concepts you have learned, which do you think is most useful to you or your organization?

2) Which concept(s) caused the most confusion in this unit?

3) Which concept(s) did you wish went into further detail, either because you are interested or because it’s too complex for the coverage it received?

Reading was

  • Chapter 16: “Understand Phase”

In Chapter 16, the Understand phase is presented. The Understand phase is the first phase after the launch of a BPM activity and is required to obtain sufficient information and metrics to innovate the processes. This chapter covers the key steps to be completed to understand the current situation, the key challenges, methods, and risks.

Curtis, J. (2008). Engage me, please! T+D, 62(11), 68–74.

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