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full instructions are attached in the files below. Follow instructions carefully.

Directions: Draft a letter of at least 150 words for the store manager’s signature responding to the woman’s complaint. There is a sample letter on the “letter 11.6” doc

Scenario: Just after Christmas, a large department store receives a letter from a woman complaining about the rudeness of the salespeople in the women’s sportswear department. The woman is not specific about her complaints but says that she was in the store twice before Christmas and was ignored completely once and spoken to rudely by a young sales clerk the other time. The department head, on seeing the letter, says that Christmas was a very busy season, the store always seemed to be crowded, and the department had to hire some temporary and untrained people to work during that time. She says she doubts that the woman would feel slighted by the regular employees.

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