Recently a student brought his car to a repair shop for a brake job. The service writer gave him a written quote of $300 for the repair. The student agreed and signed the quote.
As he was leaving, the student mentioned to one of the mechanics that he needed an oil change.
The next day when the student came to pick up the car the bill was for $330 – $300 for the brake job and $30 for the oil change. The student told the cashier he had not authorized the oil change.
How should this be handled by both parties? What are the risks for both? Make sure you examine both sides of the issue in discussing your answer. answer as thoroughly as possible.